The right consultant can save you months of stress. The wrong one can cost you money, time and even your chance to apply. Ask these ten questions before you sign anything, and pay attention to how they answer.
1What is your licence number?
You should get an RCIC number (R plus six digits) or, for a lawyer, their law society membership. Then check it yourself on the CICC public register or the law society directory.
2Will you personally handle my file?
Find out who actually prepares and submits your application. The licensed professional should be responsible for your file, not an unlicensed assistant or a "partner agent".
3Will your name be on my application?
A legitimate representative is named on your application and completes the "Use of a Representative" form (IMM 5476). If they say they'll stay in the background, walk away.
4Which program do you recommend for me, and why?
A good consultant explains your options honestly, including the ones they think won't work, and gives reasons based on your situation.
5What are my chances?
An honest professional talks about the strengths and risks in your profile. They never guarantee approval, because only IRCC makes that decision.
6What exactly is included in your fee?
Ask for a written breakdown: consultation, document review, forms, submission, follow-up, and what happens if IRCC asks for more information.
7Which fees go to the government?
Government processing fees are paid to IRCC. Make sure you know which part of what you pay is the professional fee and which is the government fee.
8Will I get a written agreement?
You should receive a signed service agreement with the professional's legal name, licence number, services, fees, timeline, and refund or cancellation terms.
9How will you keep me updated?
Ask how often you'll hear from them, who your main contact is, and whether you'll have access to your IRCC account and copies of everything submitted.
10Can I speak to past clients or see reviews?
Genuine professionals are usually happy to point you to reviews or testimonials. Be careful with reviews you can't verify.
Red flags in the answers
- Vague or missing licence details
- A guarantee of success
- Pressure to sign or pay the same day
- No written agreement, or payment only in cash
- Offers to buy a job offer, an LMIA or "special access"
Find verified Providers in one place
Compare immigration services, fees and locations from Providers whose identity has been verified, and contact them directly by WhatsApp, phone or email. Ask them these ten questions before you decide.